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789com FAQ – Complete Answers

Here you'll find straight answers to the most common questions about 789com — registration, Pix deposits, withdrawals, bets on Brasileirão and Libertadores, UFC, live casino, the VIP Program, responsible gambling, and much more. If you don't find what you're looking for, support is available 24 hours a day in Portuguese.

Updated in 2026 24/7 Support in PT 100% in Portuguese
Quick Answers
  • Minimum Pix deposit: R$ 10.00
  • Pix withdrawal timeframe: up to 30 minutes
  • Registration time: under 2 minutes
  • Accounts allowed per CPF: only one
  • Minimum age: 18 years old
  • Support: 24/7 chat in Portuguese
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Select a category or use the search bar above to find your answer faster.

Registration

Account, CPF & Verification

Deposits

Pix, boleto, and card

Withdrawals

Pix & Processing Times

Sports Betting

Football, UFC, and odds

VIP Program

Levels and benefits

Account & Security

Login, password & 2FA

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Registration & Account

Everything about creating and managing your 789com account

Signing up on 789com is free and takes less than two minutes. Go to the Sign Up, fill in your full name, CPF, date of birth, email address, and phone number. Then choose a username and a strong password. Confirm your email via the link sent to your inbox and your account is ready to use. No documents are required at sign-up — they are only needed before your first withdrawal.

One account per CPF only. 789com does not allow multiple accounts for the same holder. Creating additional accounts to claim welcome bonuses more than once is a violation of the Terms and Conditions and results in the permanent blocking of all identified accounts. If you've lost access to your account, contact support for recovery — do not create a new one.

Yes, completely free. You pay nothing to create your 789com account — no sign-up fee, no monthly charge, no automatic billing. The only amount involved is your first deposit, which you choose when to make and how much to add, starting from R$ 10.00 via Pix.

Not at registration. All you need is an email address, CPF, date of birth, and phone number to create your account and start betting. Identity verification (KYC) — with your RG, CNH, or passport plus proof of address — is only required before your first withdrawal. You can deposit and bet normally before completing KYC.

789com is exclusively for users who are 18 years or older. Age verification is done by cross-referencing your CPF and date of birth at registration, and is confirmed again during KYC before your first withdrawal. Registration attempts by users under 18 are automatically blocked.

Yes. Registration works perfectly through your phone's browser — Chrome, Safari, Firefox, or any other. No installation is needed to create an account and start betting. For an even smoother experience, the 789com app is available for Android and iOS as a direct download from the site, but it's optional.

To update your email, phone number, or other account details, go to My Account → Settings → Personal Details. Some changes — such as updating your CPF or full name — require identity verification and must be processed by our support team. Send your request to contato@789com.cash with the subject line "Account Details Update" and the relevant supporting document.

To permanently close your account, contact support via live chat or email (contato@789com.cash) with the subject "Permanent Self-Exclusion". Any real-money balance available is returned to the original payment method within up to 5 business days. Once closed, it is not possible to create a new account using the same CPF. If your reason for closing is related to gambling difficulties, please read our Responsible Gambling first — there are temporary break options that may be a better fit.

Deposits

Pix, boleto, card, and other payment methods accepted on 789com

The minimum deposit via Pix minimum is R$ 10.00. For other methods — boleto bancário, credit card, PicPay, Mercado Pago, and TED — the minimum amount may vary and is shown at the time of the transaction within the platform. 789com does not charge any fees on deposits for any payment method.

789com accepts the following deposit methods, all in BRL (R$): Pix (the fastest — funds available in seconds), boleto bancário, credit card, debit card, PicPay, Mercado Pago and TED bank transfer (Nubank, Itaú, Bradesco, Banco do Brasil, and other banks). No foreign payment methods are accepted — all transactions are processed in BRL.

Pix deposits are credited to your 789com account within seconds, in most cases. During periods of high demand on the Banco Central do Brasil systems, there may be a delay of a few minutes, but this is rare. If your balance has not appeared after 15 minutes, contact support via chat with your payment receipt ready.

No. 789com does not charge any fees on deposits, regardless of the payment method. The full amount you deposit is credited to your account. Any banking fees charged by your bank or digital wallet (such as a TED fee from your bank) are the responsibility of the financial institution, not 789com.

Wait 15 minutes — boleto deposits can take up to 2 business hours to confirm, and TED up to 1 business day. If the deadline has passed and your balance still hasn't appeared, reach out via live chat or send an email to contato@789com.cash with the subject "Deposit not credited" and attach the payment receipt. Our team will manually locate and credit your account within 4 hours.

No. 789com only accepts deposits from payment methods registered under the same CPF as the account holder. Deposits originating from a different CPF are automatically rejected and the amount is returned to the sender within 2 business days. This policy exists to prevent money laundering and protect our users.

Withdrawals

How to withdraw your winnings from 789com via Pix and other methods

Pix withdrawals for accounts with approved identity verification (KYC) are processed in up to 30 minutes. VIP Program members at the Silver, Gold, and Diamond levels get priority in the queue and may receive funds even faster. Withdrawals requested during peak hours (Brasileirão match nights or after major UFC events) may take slightly longer within the same window.

The minimum withdrawal amount at 789com is R$ 20.00. There is no maximum withdrawal limit for verified accounts via Pix, but withdrawals above certain thresholds may be subject to an additional security review before processing, which can extend the timeframe to up to 24 hours.

The most common reasons for withdrawal delays on 789com are: (1) identity verification (KYC) not yet completed — withdrawals are blocked until your documents are approved; (2) withdrawal above the limit subject to additional security review; (3) balance with a pending bonus rollover — check whether there is an unmet wagering requirement; (4) temporary instability in the Central Bank system affecting Pix transactions in general. If your withdrawal hasn't been processed after 2 hours, contact support via chat with your request number.

No. For security and in compliance with anti-money laundering regulations, withdrawals on 789com are processed exclusively to the same method and account (same CPF) used for the deposit. If you've changed banks or Pix accounts, contact support to update your withdrawal method after identity verification.

KYC (Know Your Customer) is the identity verification process required by law for financial platforms in Brazil. At 789com, KYC involves submitting a photo of your government-issued ID (RG, CNH, or passport) along with a recent proof of address (within the last 3 months). Once submitted, review takes an average of 24 hours. KYC ensures withdrawals are sent to the account's rightful owner and meets Brazilian anti-money laundering legal requirements. You can deposit and place bets before completing KYC — only withdrawals are locked until approval.

Withdrawals with status "pending" can be cancelled within the Withdrawals section of your account, as long as processing has not yet started. Once the status changes to "processing," cancellation is no longer possible. If you urgently need to cancel a withdrawal and the status has already changed, contact support immediately via live chat — in some cases it is still possible to intervene before the Pix is sent.

Sports Betting & Casino

Football, UFC, MMA, Live Casino, slots, and more

789com covers a wide range of sports, with a focus on the Brazilian audience. The main ones are: football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Champions League, and over 50 competitions worldwide), UFC & MMA, volleyball, basketball (NBB and NBA), tennis, formula 1 and e-sports (CS2, LoL, Valorant, and more). In addition to Sports Betting, the platform offers a Live Casino, slots, and crash games.

Live betting at 789com lets you place bets on games already in progress. Markets and odds update in real time as the action unfolds — a goal in the Brasileirão or a knockout in the UFC immediately shifts the available odds. To access it, log in and head to the "Live" within the platform. The cash out lets you settle open bets before the final result, locking in part of your profit or limiting a loss.

Cash out is a feature that lets you settle a bet before the final result of an event. If your bet is going well and you want to lock in a profit before the final whistle, or if the game has turned and you want to cut your losses, cash out offers a real-time value calculated based on the current probability of the outcome. To use it, go to My Bets within the platform and click "Cash Out" on the desired bet. Cash out is not available on all markets — it depends on the event and bet type.

If a Brasileirão, Libertadores, or any other league match is cancelled before it starts, the bet is voided and the full stake is returned to your 789com balance. If the match kicked off but was suspended before completing the minimum regulatory time defined for that sport, the specific rules for each sport apply. For postponed matches rescheduled to a new date, 789com keeps the bet valid for the new date in select markets — check the conditions on the platform or in the Terms & Conditions.

A parlay (or accumulator) lets you combine two or more picks into a single bet slip. The odds for each pick are multiplied together, increasing your potential payout — but every pick must be correct for you to win. For example, combining Flamengo to win (odds 1.80) with Palmeiras to win (odds 1.60) gives you combined odds of 2.88. To build a parlay on 789com, simply add your picks to your bet slip — the platform automatically calculates the combined odds and potential return.

Yes. 789com has a full Live Casino section with real dealers streamed in real time. Available games include roulette, blackjack, baccarat, and live poker. Beyond the Live Casino, the platform offers all types of slots (including progressive jackpots and free demo modes) and crash games such as Aviator. Everything is accessible after login, directly from your phone or desktop — no app download required.

VIP Program

Tiers, benefits, cashback, and how to move up the ranks at 789com

The 789com VIP Program has four levels: Bronze, Silver, Gold, and Diamond. Every user who makes their first deposit is automatically placed at the Bronze tier. Progression is based on cumulative betting volume — the more you bet, the faster you move up. No application or form is required: progression is automatic and can be tracked in real time within your account under My Account → VIP Program.

Benefits grow with each level: Bronze — access to basic weekly cashback and participation in exclusive VIP promotions; Silver — higher cashback, priority withdrawals, and higher withdrawal limits; Gold — elevated cashback, a dedicated account manager, exclusive monthly bonuses, and ultra-priority withdrawals; Diamond — the platform's top-tier benefits, featuring maximum cashback, exclusive limits, early access to promotions, and personalized 24h VIP support. Full details for each level are available on the VIP Program.

VIP level is reviewed periodically based on betting activity. Users with extended periods of inactivity may have their level downgraded. The exact conditions for maintaining your level are described in the Terms and Conditions of the VIP Program. To keep your level, just continue betting regularly on 789com — your account dashboard shows the activity needed to maintain and advance your level.

789com's VIP cashback comes with better conditions than standard bonuses — at some levels, a portion of the cashback can be withdrawn directly with no rollover requirement. The specific conditions for each level are detailed inside your VIP dashboard after login. If you have any questions, support can clarify which portions of the cashback are available for immediate withdrawal and which have a wagering requirement.

No. Setting deposit limits, bet limits, a voluntary break, or any other responsible gambling tool does not result in any penalty, VIP level downgrade, or loss of earned benefits. 789com respects and encourages the use of these tools — players who gamble responsibly and sustainably are exactly the kind of users the platform wants in its VIP base.

Account & Security

Login, password, 2FA, privacy, and the protection of your data at 789com

Go to the 789com login and click "Forgot my password". Enter your registered email and you'll receive a reset link within 5 minutes — check your spam folder if it doesn't show up in your inbox. If you no longer have access to your registered email, contact support via live chat or email (contato@789com.cash) with the subject line "Account Recovery". In that case, identity verification will be required for security purposes.

After logging in, go to Account Settings → Security → Two-Factor Authentication. You can choose to receive the code via SMS to your registered phone number or use an authenticator app (Google Authenticator, Authy). Setup takes less than 2 minutes and is free. With 2FA enabled, even if someone gets hold of your password, they still can't access your account without the code from your phone. We strongly recommend all users enable 2FA.

Never. 789com never asks for your password, 2FA codes, or banking details via email, chat, or WhatsApp. If you receive any message asking for this information on behalf of 789com, it is a fraud attempt — do not reply or click any links. Report it immediately to contato@789com.cash with the subject line "Suspicious Message" and forward the content you received. Always access the platform directly at 789com.cash.

789com operates in compliance with the LGPD (General Data Protection Law — Lei nº 13.709/2018). All personal data is collected solely for the purposes described in the Privacy Policy, stored on encrypted servers and never sold or shared with third parties without consent, except as required by law. You can request deletion of your data by contacting support, subject to mandatory legal retention periods.

Yes. 789com supports simultaneous sessions on more than one device — your phone and computer at the same time, for example. To end a specific session, go to Account Settings → Active Sessions and close the desired session. If you suspect unauthorized access, use the "End all sessions" option to close all active sessions at once and reset your password immediately.

789com offers the following free of charge: deposit limit (daily, weekly, or monthly), betting limit, session time limit, voluntary break (24h, 7 or 30 days — irreversible during the period) and permanent self-exclusion. All tools are located within Account Settings → Responsible Gambling and take effect immediately. For more information, visit the Responsible Gambling.

Everything you'll find at 789com

A quick look at what's available to 789com account holders — from football to Live Casino.

Brasileirão, Libertadores, and Copa do Brasil

Full coverage of Brazilian football with live betting, cash out, and dozens of markets per match. From the Brasileirão Série A to regional divisions, plus the Libertadores and Sul-Americana — all available with real-time updated odds.

Live UFC & MMA

Live betting on the biggest UFC, ONE Championship, and Brazilian MMA events. Markets covering result, method of victory, exact round, and more — with cash out available while the fight is underway and full coverage of every major card of the year.

Fast deposits and withdrawals via Pix

Pix deposits hit your account in seconds, starting from R$ 10.00, with no fees. Pix withdrawals are processed in up to 30 minutes for verified accounts — one of the fastest turnaround times in the Brazilian betting market. We also accept boleto, card, PicPay, Mercado Pago, and TED.

Live Casino with real dealers

Live tables for roulette, blackjack, baccarat, and poker with real dealers streamed in real time. Slots from leading market providers with progressive jackpots, and crash games like Aviator. All accessible after login, straight from your phone — no download needed.

Automatic VIP Program from your first deposit

Every user who makes their first deposit is automatically enrolled in the VIP Program at the Bronze level. Progression is automatic based on wagering volume. Weekly cashback, priority withdrawals, and higher limits as you advance through the Bronze, Silver, Gold, and Diamond levels.

24/7 support in Brazilian Portuguese

Live chat on the platform with an average response time of under 3 minutes. Support available 24/7 in Brazilian Portuguese. Responsible gambling and security matters are handled as a priority, with full confidentiality.

Didn't find the answer you were looking for?

Our FAQs cover the most common topics, but 789com understands that every situation can have its own details. If you didn't find what you needed here, support is ready to help.

The 789com support team is made up of real people, communicating in Portuguese, who understand the context of the Brazilian bettor. No generic automated responses for specific issues — when it comes to a stuck withdrawal, an uncredited bonus, or a technical problem, support gets straight to the point.

For responsible gambling concerns, account recovery, or any sensitive matter, our support team handles every case with complete confidentiality — no judgment, no unnecessary red tape.

Before contacting support: check whether your question is already covered in the sections above. This speeds things up and you may get your answer in seconds, without waiting for an agent.
Live chat

The fastest way to reach 789com support. Average response time: under 3 minutes. Available directly within the platform — no need to leave the page you're on.

Available now
Email

For issues that require documentation or that you prefer to handle in writing. Send an email to contato@789com.cash and include a specific subject line (e.g., "Pending withdrawal", "KYC verification") to speed up the process.

Response within 4 hours
Responsible Gambling

If your question relates to betting limits, voluntary breaks, self-exclusion, or any aspect of managing your gambling behaviour, our Responsible Gambling page has detailed answers.

View page
Documents & Policies

For questions about platform rules, bonuses, withdrawals, and privacy, the documents below contain the most detailed answers and are legally binding.

Terms Privacy Dep. & Withdrawals
Most visited pages by 789com FAQ visitors

After finding your answers here, these are the pages most visited by Brazilian bettors on 789com.

Deposits & Withdrawals VIP Program Responsible Gambling Tips Brasileirão

Ready to get started? 789com is waiting for you.

Free sign-up in under 2 minutes. Pix deposits from R$ 10.00. Brasileirão, Libertadores, UFC, live casino — all in Portuguese, all in BRL, all with 24h support.

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18+ only. Betting involves financial risk. Gamble responsibly.

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